Confidence starts
with clear terms.

The manufacturer of IONSTAR®, Herrmann Innovations GmbH, provides a standard two-year warranty for IONSTAR. Purchasing a warranty extension increases the total warranty period to five years. In both cases, the warranty period begins on the date of the end customer's invoice.

Geographical scope of warranty cover:

Sections (i)–(vi): worldwide

Sections (i)–(vii): within the European Union

The warranty covers defects in the advertised product, including functional faults and defects in materials or manufacture.

If a defect covered by the warranty arises during the warranty period, the manufacturer will, at its discretion, provide one of the following remedies:

• repair the goods free of charge; or
• replace the goods free of charge with an equivalent item.

For a warranty claim, please contact the warranty provider:

Warranty claims are excluded where damage to the goods results from:

• operating IONSTAR® above its maximum pressure;
• repeatedly using the device outside the recommended air-pressure range;
• normal wear and tear;
• improper handling;
• failure to observe safety precautions;
• the use of force, such as impacts;
• attempted repairs by the user.

To claim under the warranty, the warranty provider must be given the opportunity to assess the claim, for example by receiving the goods for inspection. IONSTAR® devices must always be sent to the manufacturer at the address in section (iv). Pack the goods securely to prevent damage in transit. Include a copy of the invoice so the warranty provider can check that the claim falls within the warranty period. The provider may refuse a warranty remedy if no invoice copy is supplied. For valid warranty claims, return shipping to you is free of charge.

Within the EU:

This manufacturer's warranty does not limit your statutory rights against us under your purchase contract. Any statutory rights relating to defective goods remain unaffected. The manufacturer's warranty therefore adds to your legal protection rather than replacing it.

If the purchased goods are defective, you may always contact us under the applicable statutory warranty rights, regardless of whether the defect is covered by this manufacturer's warranty or whether you make a claim under it.